Customer Common Questions
- 1. Do you accept returns?
-- Unfortunately we do not accept returns. Due to the custom nature of our products all sales are final.
- 3. Does MerchRoom ship internationally?
-- Yes. MerchRoom has distribution centers in the United States and Latvia, so we are able to ship items all over the world. Shipping prices shown at checkout do include custom duties as well.
2. I checked my tracking and it appears still in the USA. Where is my package?
-- Majority of the time with international shipping
the tracking stops once it gets on the transport out of the US. So you may not see anymore updates until it arrives on or before its anticipated arrival date. We are not very sure why this is, and unfortunately it is controlled by the shipping companies.
- How does DHL shipping work?
-- DHL is one of the more affordable shipping choices, however their shipping time is not guaranteed. DHL ships the products to your local post office than it is up to USPS to finish delivering the order to your address. The DHL shipping time is how long until it arrives to your local post office.
- How long does manufacturing take?
-- Manufacturing can take anywhere from 4-10 business days depending on how many items are ordered and the item(s) graphic complexity. If for some reason a brand's graphic needs to be altered (for instance with hats) this could possibly take a bit longer. More than a half of our orders are shipped within 5 business days or less.
- Do all items ship together?
-- Items may not always ship together to ensure speedy delivery. MerchRoom works with multiple manufacturers, and some items may take longer to manufacture so items may be shipped separately. You will receive a notification when each item has shipped.
- Do I have to pay for custom duties?
-- No, custom duties are included in your shipping cost. The only items you may encounter having to pay duties for may be stickers and magnets.
- How should I was my new Merch?